Customer Stories

Brands that put a real sales floor on their store.

From independent boutiques to live jewelers, these brands run Immerss to give every shopper a 24/7 AI sales agent — and a real human on live video when it counts. Here is what happened, in their numbers.

Stores running Immerss.

Independent boutiques and established brands using the same AI+human layer — each with real, Immerss-attributed activity.

Boutique

~13%of AI conversations end in a purchase

Bam Bird Boutique

An independent boutique proving AI co-shopping isn’t just for big brands: 4,000+ AI conversations, with about one in eight turning into a sale.

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Jewelry

124live events — an always-on jewelry channel

Cerese D Jewelry

One of the most active live jewelers on Immerss: 124 live events that let shoppers see the sparkle and talk to a real specialist before they commit.

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Brands shown are live Immerss customers, displayed with permission. Figures are Immerss-attributed activity; logos are the property of their respective owners.

Why it works

Guided shoppers buy at ~5× the rate of the average store.

Across Immerss customers, shoppers who engage the AI agent or a live associate convert to purchase at roughly 10–13% — Radley London sees about 1 in 10, Bam Bird Boutique about 1 in 8. The typical online store converts around 1.7–2%, and luxury & jewelry lower still. A conversation changes the math.

Baseline: global e-commerce conversion ~1.7–2% — IRP Commerce, Smart Insights 2025. Immerss figures are conversation-level attributed conversions.

Typical online store~2%

Immerss AI co-shopping~10–13%

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